Chapter 1 |
Organization and Content of the Adjudicator’s Field Manual. |
1.1 |
Purpose, Content and Organization of the Manual . |
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Chapter 2 |
Customer Service. |
2.1 |
Defining Customer Service for Adjudications |
2.2 |
The Role of the Adjudicator in Customer Service: The Moment of Truth |
2.3 |
Our Customers |
2.4 |
Excellent Service in a Culturally Diverse Environment |
2.5 |
Courtesy |
2.6 |
Professional Service |
2.7 |
Knowledgeable Service |
2.8 |
Providing Courteous, Professional and Knowledgeable Service to Applicants with Disabilities |
2.9 |
Recommended Techniques for Responding to Applicants Who Are Upset |
2.10 |
Further Reading on Customer Service |
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Chapter 3 |
Mission and Functions of Adjudications. |
3.1 |
Terminology |
3.2 |
Mission Statement |
3.3 |
The Chain of Command |
3.4 |
Adherence to USCIS Policy |
3.5 |
Roles of Headquarters, Regions and Field Organizations |
3.6 |
Roles and Functions of Related USCIS and DHS Branches |
3.7 |
Adjudications Working Groups |
3.8 |
Reporting Incidents |
3.9 |
Hostage Situations |
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Chapter 4 |
Career Information. |
4.1 |
Position Descriptions for Selected Jobs |
4.2 |
Training and Professional Development |
4.3 |
The Workplace Environment |
4.4 |
Uniforms, Badges and Credentials |
4.5 |
Immigration Information Officer Uniform Standards |
4.6 |
Fraud Detection and National Security Position Descriptions (FDNS) |
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I. General Policies and Procedures |
Chapter 10 |
An Overview of the Adjudication Process. |
10.1 |
Receipting and Acceptance Processing |
10.2 |
Record of Proceeding |
10.3 |
General Adjudication Procedures |
10.4 |
Transferring Jurisdiction within USCIS |
10.5 |
Requesting Additional Information |
10.6 |
Post-Decision Case Actions |
10.7 |
Preparing Denial Orders |
10.8 |
Preparing the Appellate Case Record |
10.9 |
Waiver of Fees |
10.10 |
Refund of Fees |
10.11 |
Order of Processing |
10.12 |
Adjudicator’s Responsibilities under FOIA/Privacy Act |
10.13 |
Public Copies of Decisions |
10.14 |
Directed Decisions |
10.15 |
Exercise of Discretion; Uniformity of Decisions |
10.16 |
Denial for Lack of Prosecution |
10.17 |
Preparing Denial Orders |
10.18 |
Certification of Decisions |
10.19 |
Use of Classified Information in Adjudications Decisions [reserved] |
10.20 |
Adjudications Approval Stamps, Facsimile Stamps and Dry Seals [reserved]. |
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Chapter 11 |
Evidence. |
11.1 |
Submission of Supporting Documents and Consideration of Evidence |
11.2 |
Video and Audio Taping |
11.3 |
Foreign Language Documents and Translations |
11.4 |
Administration of Oaths |
11.5 |
Outside Sources and Other USCIS Records |
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Chapter 12 |
Attorneys and Other Representatives. |
12.1 |
[Reserved] |
12.2 |
[Reserved] |
12.3 |
[Reserved] |
12.4 |
[Reserved] |
12.5 |
[Reserved] |
12.6 |
Role of USCIS District Directors in the Board of Immigration Appeals Recognition and Accreditation Process |
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Chapter 13 |
[Reserved] |
Chapter 14 |
Sources of Information / Conducting Research. |
14.1 |
The Importance of Research |
14.2 |
Basic Principles of Effective Legal Research |
14.3 |
Primary Research Sources |
14.4 |
Decisions of Administrative Appellate Bodies |
14.5 |
Decisions of Federal Courts |
14.6 |
Other USCIS and Governmental Resources |
14.7 |
Supplemental Materials and Non-Governmental Resources |
14.8 |
USCIS and DHS Databases |
14.9 |
Internet and Intranet Resources |
14.10 |
Procedures for Requesting Library of Congress Research |
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Chapter 15 |
Interview Techniques. |
15.1 |
General Policies |
15.2 |
Interview Environment |
15.3 |
Officer Conduct and Appearance |
15.4 |
Interview Procedures |
15.5 |
New York City District Office (“Stokes”) Interviews |
15.6 |
Sworn Statements |
15.7 |
Use of Interpreters |
15.8 |
Role of Attorney or Representative in the Interview Process |
15.9 |
Videotaping Interviews |
15.10 |
NSEERS Interviews |
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Chapter 16 |
Fingerprinting and Other Agency Background Checks. |
16.1 |
Taking of Fingerprints by Application Support Centers (ASCs) and DLEAs. |
16.2 |
Procedures for Forwarding Background Checks to Agencies, Both Routine and Expedited. |
16.3 |
USCIS Action on Agency Responses and the Process by Which Local, Regional and National Offices Monitor Compliance. |
16.4 |
Post-audit Procedures. |
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Chapter 17 |
Field Immigration Examinations (FIE) Program [(b)(2) or (b)(7)(E)] |
17.1 |
Purpose and Vision of the FIE Program. |
17.2 |
Background. |
17.3 |
Authority. |
17.4 |
Training |
17.5 |
Case Assignment |
17.6 |
Officer Safety |
17.7 |
Duty Schedules and Overtime Compensation |
17.8 |
Equipment |
17.9 |
Surveillance |
17.10 |
Confidential Informants |
17.11 |
Reporting Requirements |
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II. Immigrants and Other Permanent or Semi-Permanent Classifications. |
Chapter 20 |
Immigrants in General. |
20.1 |
Numerical Limitations and the Visa Bulletin |
20.2 |
Petition Validity |
20.3 |
Petition Revocation |
20.4 |
Petition Withdrawal |
20.5 |
Enforceable Affidavits of Support |
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Chapter 21 |
Family-based Petitions and Applications. |
21.1 |
General Information About Relative Visa Petitions |
21.2 |
Factors Common to the Adjudication of All Relative Petitions |
21.3 |
Petition for a Spouse |
21.4 |
Petition for a Child, Son, or Daughter |
21.5 |
Petition for an Orphan |
21.6 |
Petition for a Hague Convention Adoption [Reseved] |
21.7 |
Petition for an Amerasian |
21.8 |
Petition for a Parent |
21.9 |
Petition for a Sibling |
21.10 |
Refugee/Asylee Relative Petition |
21.11 |
Petition for Spouse, Child, or Parent of Certain Deceased U.S. Armed Forces Members |
21.12 |
[Reserved] |
21.13 |
[Reserved] |
21.14 |
Self Petitions by Abused Spouses, Children, and Parents |
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Chapter 22 |
Employment-Based Petitions, Entrepreneurs and Special Immigrants. |
22.1 |
Prior Law and Historical Background |
22.2 |
Employment-based Petitions (Forms I-140) |
22.3 |
Special Immigrant Cases |
22.4 |
Employment Creation Entrepreneur Cases |
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Chapter 23 |
Adjustment of Status to Lawful Permanent Resident. |
23.1 |
Prior Law and Historical Background. |
23.2 |
General Adjustment of Status Issues |
23.3 |
[Reserved] |
23.4 |
Presumption of Lawful Admission and Creation of Record under 8 CFR 101 |