| Chapter 1 |
Organization and Content of the Adjudicator’s Field Manual. |
| 1.1 |
Purpose, Content and Organization of the Manual . |
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| Chapter 2 |
Customer Service. |
| 2.1 |
Defining Customer Service for Adjudications |
| 2.2 |
The Role of the Adjudicator in Customer Service: The Moment of Truth |
| 2.3 |
Our Customers |
| 2.4 |
Excellent Service in a Culturally Diverse Environment |
| 2.5 |
Courtesy |
| 2.6 |
Professional Service |
| 2.7 |
Knowledgeable Service |
| 2.8 |
Providing Courteous, Professional and Knowledgeable Service to Applicants with Disabilities |
| 2.9 |
Recommended Techniques for Responding to Applicants Who Are Upset |
| 2.10 |
Further Reading on Customer Service |
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| Chapter 3 |
Mission and Functions of Adjudications. |
| 3.1 |
Terminology |
| 3.2 |
Mission Statement |
| 3.3 |
The Chain of Command |
| 3.4 |
Adherence to USCIS Policy |
| 3.5 |
Roles of Headquarters, Regions and Field Organizations |
| 3.6 |
Roles and Functions of Related USCIS and DHS Branches |
| 3.7 |
Adjudications Working Groups |
| 3.8 |
Reporting Incidents |
| 3.9 |
Hostage Situations |
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| Chapter 4 |
Career Information. |
| 4.1 |
Position Descriptions for Selected Jobs |
| 4.2 |
Training and Professional Development |
| 4.3 |
The Workplace Environment |
| 4.4 |
Uniforms, Badges and Credentials |
| 4.5 |
Immigration Information Officer Uniform Standards |
| 4.6 |
Fraud Detection and National Security Position Descriptions (FDNS) |
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I. General Policies and Procedures |
| Chapter 10 |
An Overview of the Adjudication Process. |
| 10.1 |
Receipting and Acceptance Processing |
| 10.2 |
Record of Proceeding |
| 10.3 |
General Adjudication Procedures |
| 10.4 |
Transferring Jurisdiction within USCIS |
| 10.5 |
Requesting Additional Information |
| 10.6 |
Post-Decision Case Actions |
| 10.7 |
Preparing Denial Orders |
| 10.8 |
Preparing the Appellate Case Record |
| 10.9 |
Waiver of Fees |
| 10.10 |
Refund of Fees |
| 10.11 |
Order of Processing |
| 10.12 |
Adjudicator’s Responsibilities under FOIA/Privacy Act |
| 10.13 |
Public Copies of Decisions |
| 10.14 |
Directed Decisions |
| 10.15 |
Exercise of Discretion; Uniformity of Decisions |
| 10.16 |
Denial for Lack of Prosecution |
| 10.17 |
Preparing Denial Orders |
| 10.18 |
Certification of Decisions |
| 10.19 |
Use of Classified Information in Adjudications Decisions [reserved] |
| 10.20 |
Adjudications Approval Stamps, Facsimile Stamps and Dry Seals [reserved]. |
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| Chapter 11 |
Evidence. |
| 11.1 |
Submission of Supporting Documents and Consideration of Evidence |
| 11.2 |
Video and Audio Taping |
| 11.3 |
Foreign Language Documents and Translations |
| 11.4 |
Administration of Oaths |
| 11.5 |
Outside Sources and Other USCIS Records |
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| Chapter 12 |
Attorneys and Other Representatives. |
| 12.1 |
[Reserved] |
| 12.2 |
[Reserved] |
| 12.3 |
[Reserved] |
| 12.4 |
[Reserved] |
| 12.5 |
[Reserved] |
| 12.6 |
Role of USCIS District Directors in the Board of Immigration Appeals Recognition and Accreditation Process |
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| Chapter 13 |
[Reserved] |
| Chapter 14 |
Sources of Information / Conducting Research. |
| 14.1 |
The Importance of Research |
| 14.2 |
Basic Principles of Effective Legal Research |
| 14.3 |
Primary Research Sources |
| 14.4 |
Decisions of Administrative Appellate Bodies |
| 14.5 |
Decisions of Federal Courts |
| 14.6 |
Other USCIS and Governmental Resources |
| 14.7 |
Supplemental Materials and Non-Governmental Resources |
| 14.8 |
USCIS and DHS Databases |
| 14.9 |
Internet and Intranet Resources |
| 14.10 |
Procedures for Requesting Library of Congress Research |
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| Chapter 15 |
Interview Techniques. |
| 15.1 |
General Policies |
| 15.2 |
Interview Environment |
| 15.3 |
Officer Conduct and Appearance |
| 15.4 |
Interview Procedures |
| 15.5 |
New York City District Office (“Stokes”) Interviews |
| 15.6 |
Sworn Statements |
| 15.7 |
Use of Interpreters |
| 15.8 |
Role of Attorney or Representative in the Interview Process |
| 15.9 |
Videotaping Interviews |
| 15.10 |
NSEERS Interviews |
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| Chapter 16 |
Fingerprinting and Other Agency Background Checks. |
| 16.1 |
Taking of Fingerprints by Application Support Centers (ASCs) and DLEAs. |
| 16.2 |
Procedures for Forwarding Background Checks to Agencies, Both Routine and Expedited. |
| 16.3 |
USCIS Action on Agency Responses and the Process by Which Local, Regional and National Offices Monitor Compliance. |
| 16.4 |
Post-audit Procedures. |
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| Chapter 17 |
Field Immigration Examinations (FIE) Program [(b)(2) or (b)(7)(E)] |
| 17.1 |
Purpose and Vision of the FIE Program. |
| 17.2 |
Background. |
| 17.3 |
Authority. |
| 17.4 |
Training |
| 17.5 |
Case Assignment |
| 17.6 |
Officer Safety |
| 17.7 |
Duty Schedules and Overtime Compensation |
| 17.8 |
Equipment |
| 17.9 |
Surveillance |
| 17.10 |
Confidential Informants |
| 17.11 |
Reporting Requirements |
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II. Immigrants and Other Permanent or Semi-Permanent Classifications. |
| Chapter 20 |
Immigrants in General. |
| 20.1 |
Numerical Limitations and the Visa Bulletin |
| 20.2 |
Petition Validity |
| 20.3 |
Petition Revocation |
| 20.4 |
Petition Withdrawal |
| 20.5 |
Enforceable Affidavits of Support |
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| Chapter 21 |
Family-based Petitions and Applications. |
| 21.1 |
General Information About Relative Visa Petitions |
| 21.2 |
Factors Common to the Adjudication of All Relative Petitions |
| 21.3 |
Petition for a Spouse |
| 21.4 |
Petition for a Child, Son, or Daughter |
| 21.5 |
Petition for an Orphan |
| 21.6 |
Petition for a Hague Convention Adoption [Reseved] |
| 21.7 |
Petition for an Amerasian |
| 21.8 |
Petition for a Parent |
| 21.9 |
Petition for a Sibling |
| 21.10 |
Refugee/Asylee Relative Petition |
| 21.11 |
Petition for Spouse, Child, or Parent of Certain Deceased U.S. Armed Forces Members |
| 21.12 |
[Reserved] |
| 21.13 |
[Reserved] |
| 21.14 |
Self Petitions by Abused Spouses, Children, and Parents |
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| Chapter 22 |
Employment-Based Petitions, Entrepreneurs and Special Immigrants. |
| 22.1 |
Prior Law and Historical Background |
| 22.2 |
Employment-based Petitions (Forms I-140) |
| 22.3 |
Special Immigrant Cases |
| 22.4 |
Employment Creation Entrepreneur Cases |
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| Chapter 23 |
Adjustment of Status to Lawful Permanent Resident. |
| 23.1 |
Prior Law and Historical Background. |
| 23.2 |
General Adjustment of Status Issues |
| 23.3 |
[Reserved] |
| 23.4 |
Presumption of Lawful Admission and Creation of Record under 8 CFR 101 |